Poor service for referral authorisation

I am Mr A Ratheepaul polmed marine and a pensioner no ***, my wife is N Ratheepaul she was admitted to hospital for a broken toe 30 April 2022..she needs to see a specialist to do a follow up...however she need a specialist referral..I telephoned polmed whereby I put 100 airtime which is alot right now in hard times..polmed pushed me from place to place from person to person just to get a referral.the service is terrible poor to non existent ..this is the second time I am using hello Peter to get help from polmed...I even sent them an email...my wife's appointment is on 23 May 2022 I am doing this early because I know I will get the run around. Not one person at polmed knew what must be done bunch of useless people using our money not helping....I have to report their service to the ombudsman ...people who have Bonita's and any medical service with medscheme should think twice service is poor to non existent. I don't know what to do now my wife has pins on her toes and she needs to see a specialist whats happening polmed. What the hell polmed I even sent you an email.terrible terrible terrible service. Disgraceful making pensioners run around like kids...totally disgusted . *** Tele