Polmed service is bad

After being a member of Polmed for 32 years, I have isues regarding payment for the 10th time. Suddenly, when going to dr of Pharmacy, I must hear that I dont have cover. My daughter went for Orthotist treatment which costs R3500. I got a call from the accounts that I have to pay, because I dont have medical aid cover. Phoning Polmed, they say, I have not paid my debit order for few months. Firstly...why dont you let me know IMMEDIATELY? Now, we are trying to get hold of someone to speak to to get this matter resolved, but they just keep on telling us to send an email. We have sent 5 emails in the pas week, but no response. In the meantime, the service provider has handed us over. We need someone from account at Polmed to call us so that we can sort out this matter, today!