Medscheme Polmed

I phone from Medicross and need a remittance for the year 2016. I have made several phone call and each one promise me they will email it to me. The last call that i have made they said that i would received it at the friday it is now more then a month again and i did not received anything yet. I need the remittances to do my work without that i cannot do my work. Please email me because i need to keep it in record don't phone me on my mobile phone Thanks