Useless credit provider

Struggling now for 4 months to clear the account on my husband's credit report. No help at all as they just referred me back to the credit bureaus and the credit bureaus back to them. I always recommend them on FB if someone needs help with a vet bill, but definitely not anymore. They closed the account without our consent and we only paid it in full. Now we need to apply again for the same account. Not the best credit provider at all