System Error at Clicks when using Mediwallet Card
I am so dissapointed. I went to shop at Clicks and wanted to pay partly with my mediwallet card, onlybto have an error on system notice appear on the till! They then tried to do my sale on another till and the same thing happened. I then went to Specsavers to get a new card but the same happened. I didn't get to buy my goods from Clicks and also lot my R100 voucher that came with the new card. A week later I went to go and find out from Clicks what went wrong and according to them Specsavers is working on fixing the systems error issue. Is this true and when can we expect to be able to use our Mediwallet card at Clicks please? Thank you.
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Mediwallet's replyOfficial
30 Jan 2023, 17:03Hi Michelle
Thanks for getting in touch and for bringing this to our attention.
We want to sincerely apologise for the inconvenience and the experience you had in-store! The team has been working hard to make sure you don't experience this again.
We value having you as a loyal customer! We will happily extend the promotion loaded on your card, a representative will be in direct contact with you to discuss.
Kind regards,The MediWallet Team
Thanks for getting in touch and for bringing this to our attention.
We want to sincerely apologise for the inconvenience and the experience you had in-store! The team has been working hard to make sure you don't experience this again.
We value having you as a loyal customer! We will happily extend the promotion loaded on your card, a representative will be in direct contact with you to discuss.
Kind regards,The MediWallet Team
Best regards,
Mediwallet's reply30 Jan 2023, 17:03
Official
Hi Michelle
Thanks for getting in touch and for bringing this to our attention.
We want to sincerely apologise for the inconvenience and the experience you had in-store! The team has been working hard to make sure you don't experience this again.
We value having you as a loyal customer! We will happily extend the promotion loaded on your card, a representative will be in direct contact with you to discuss.
Kind regards,The MediWallet Team
Thanks for getting in touch and for bringing this to our attention.
We want to sincerely apologise for the inconvenience and the experience you had in-store! The team has been working hard to make sure you don't experience this again.
We value having you as a loyal customer! We will happily extend the promotion loaded on your card, a representative will be in direct contact with you to discuss.
Kind regards,The MediWallet Team
Best regards,