YS
Yvonne S
1 reviews | Active since Apr 2011
16 Jan 2023, 17:44
Embarrassing
I was extremely embarrassed today. I took my dog to the vet knowing that I have enough money on my card to pay the vet. The receptionist first battled to connect to you website to poses the transaction. She then phoned and first time someone very *********** answered the phone and she dropped the call. She phoned again and ask the lady if you web site is off. You're consultant wanted to speak to me. She asked me to do a full credit check in front of the entire vet customers and the receptionist. I told the lady to call me tomorrow. I was so embarrassed by the entire insident. How can I confirm my salary in public in my work uniform. Not nice guys. I'm a good customer
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Replies (1)Mediwallet's replyOfficial
17 Jan 2023, 14:57Hi Yvonne
Thanks for getting in touch and for bringing this to our attention. We want to sincerely apologise for the inconvenience of this interaction!
We value having you as a loyal customer and don't want our customer to have such an experience with us. Our team is looking into this and a representative will be in direct contact with you to discuss.
Kind regards,The MediWallet Team
Thanks for getting in touch and for bringing this to our attention. We want to sincerely apologise for the inconvenience of this interaction!
We value having you as a loyal customer and don't want our customer to have such an experience with us. Our team is looking into this and a representative will be in direct contact with you to discuss.
Kind regards,The MediWallet Team
Mediwallet's reply17 Jan 2023, 14:57
Official
Hi Yvonne
Thanks for getting in touch and for bringing this to our attention. We want to sincerely apologise for the inconvenience of this interaction!
We value having you as a loyal customer and don't want our customer to have such an experience with us. Our team is looking into this and a representative will be in direct contact with you to discuss.
Kind regards,The MediWallet Team
Thanks for getting in touch and for bringing this to our attention. We want to sincerely apologise for the inconvenience of this interaction!
We value having you as a loyal customer and don't want our customer to have such an experience with us. Our team is looking into this and a representative will be in direct contact with you to discuss.
Kind regards,The MediWallet Team
