Paid for order not delivered

Ordered products for delivery. Was told it's being delivered on 1 September I waited the entire day withou an update. I emailed after 15:00 they're responded saying had 3 orders still to deliver. If not on 1 September by me then first thing Saturday 2 September. I'm still waiting. No responses to earlier emails.

Customer service sucks.

I would give a zero rating.