********* & ******* business practices

I had bought a surgical set on the 29th March on the website of medisupplies after having requested stock availability and being told that they had 10 units in stock

later on, I contacted *** to find out if I can collect rather than waiting for them to courier it. I was told to wait 4 to 5 working days for it but then the consultant called me to advise that unfortunately the products were sold out and whether she should process a refund which I agreed.

However, till now the refund has not been processed and whenever I call, they simply ask for my details saying that they would call me back. I have emailed them(accounts, online, sales ) countless times but there is not even any reply whatsoever. The worst management and customer service ever!