*********** Staff and systems!

I’m not sure if the issue was the system they use at the pharmacy or *********** staff. All I know is that I left Medirite in Olivedale feeling like Checkers should have just stuck to their supermarket business. We’d been there a week ago to get meds for our son who’s a beneficiary on my husband’s medical aid. Today, they tell us none of my husband’s meds are gonna get covered by medical aid since it is inactive, and yet they could see we were recently there with the same medical which we were 100% sure was active. My biggest frustration is no one bothered to investigate with a superior to check what the issue could be. We ended up calling the medical aid company ourselves and then the pharmacist who was helping was suddenly busy with other stuff in the pharmacy and couldn’t speak to the person on the line until they hung up 🤡. Obviously we didn’t get helped after waiting for 40 minutes, and of course our next stop was Dischem (an actual pharmacy), and we were able to get the help we needed.