Rude Pharmacy Assistant

I am writing to express my deep dissatisfaction with the service my daughter received at your Atlantis branch. My daughter visited the pharmacy seeking an antacid, but what transpired during her visit was both shocking and disappointing.

When she asked for assistance, she was met with a shocking level of rudeness. The pharmacist assistant told her to read the back of the pack for information. However, the print on the packaging is exceedingly small, making it difficult for anyone to read, let alone someone who may already be feeling unwell. My daughter sought help but was instead met with a dismissive response and was told, "CAN'T YOU READ? READ AT THE BACK," in a rather belittling tone.

This type of response is not just unprofessional, but also unacceptable. It raises serious concerns about the quality of service and the level of care provided at Medirite Pharmacy. Does this imply that Medirite does not prioritize offering pharmacy-advised therapy to its customers? Should customers expect such rude and unhelpful service as standard practice at Medirite? The reason for the response, she was not in the Q!

I have always considered Medirite a reliable place for pharmaceutical needs, but this incident has severely shaken that trust. I kindly request that you address this matter promptly and ensure that such behavior is not tolerated at any of your branches. Proper training and a review of customer service protocols might be necessary to prevent similar incidents in the future.

I look forward to your prompt response and a satisfactory resolution to this issue. Please inform me of the steps that will be taken to address this concern.