GM
GLENDA M

1 reviews | Active since Nov 2016

15 Feb 2017, 14:05

rude

<p>i was at medi rite randburg shoprite was collecting my meds, and the lady who assisted me was ONELIA SEERANCE. and she was too slow and here was in pain, i dont know if shes new there or what, 4 patient came after me they left me waiting for her assistance. and you could see by the body language that shes has attitude. and the time she was almost done i told her that she shouldnt assist me anymore coz her services was pathetic. and her responce was like i should to any medi -rite of my prefarance, and i snapped i asked her how could u respond in such a way, do u call this customer services?? and she was exchanging words with me laughing about it, till her manager blond lady came try to understand what was wrong, still she laughed, she never apologised she just tried to justify herself on her bad behaviour. people like her shouldnt be placed in front counter , because she rude, bitter, and she has stinging attitude, told her that her boss should do something about this matter. </p>

0
Replies (2)
Medirite Pharmacies
Medirite Pharmacies's reply21 Feb 2017, 15:23
Official

Dear Ms Mhlongo

Thank you very much for bringing this matter to our attention.

Please accept our sincere apology for the inconvenience caused at our Medirite store in Randburg. Medirite Pharmacies are committed to serve its customers in a professional and friendly manner.

Allow me to forward your complaint to our regional manager for the Medirite Randburg store. She will investigate and contact you as soon as possible.

Regards

Medirite

Medirite Pharmacies
Medirite Pharmacies's reply22 Feb 2017, 13:46
Official

Good day Ms Mhlongo

I apologize for the bad experience you encountered at Medirite Randburg. We know that recording membership details can be time consuming on our dispensing system, thus we are busy implementing a newer system to resolve this matter.

We have zero tolerance for poor attitude towards customers and steps has been taken to reprimand the assistant on the way she handled the situation.

We do appreciate your feedback and will use this to ensure that we better our customer service at Medirite Randburg to match the exceptional service we strive to give within all Medirite pharmacies.

Regards

Medirite