Poor Service
<p>I got such horrible service from medirite pharmacy in Atlantis. I was looking for 50ml bottle of burnshield hydrogel and was told by the cashier Sherilene Phillips that it only comes in 100ml bottle. I had no choice to purchase the big bottle as i needed it.</p> <p>I had asked my mother earlier to check at clicks if they had it and my mother told me that they had the small 50ml bottle. I went back to medirite 5min after purchasing the hydroburn and asked if I could have a refund. I was told that a refund can't be processed since i paid with a debit card and that it was my own fault that i had purchased the big bottle.</p> <p>I explained to the lady that I had just purchased it 5min ago and that i had gotten the incorrect information from Sherilene that the hydroburn only comes in the big bottle. If i had know I would have gone to clicks and not have purchased the big bottle from medirite. I asked if they can put the refund on a different card or refund me as cash and I was once again told that it's my fault and that a refund can't be processed since i paid with a debit card which is technically cash.</p> <p>I am disappointed as I didn't expect such treatment from medirite. I would much rather do business with clicks pharmacy in future.</p>
Dear Ms Fortuin
Thank you very much for bringing this matter to our attention.
Please accept our sincere apology for the inconvenience caused at our Medirite store in Atlantis and for the late response to your posting.
Medirite Pharmacies are committed to serve its customers in a professional and friendly manner.
We have finalised our investigation into the matter and have decided to refund you the cost of the product bought at our store. We have also decided to stock both sizes to prevent this from happening again.
Please feel free to approach our Pharmacy Manager to finalise the refund
Again, please accept our apologies. We hope that you will experience good service at our pharmacy in the future.
Regards
Medirite Team
Dear Ms Fortuin
Thank you very much for bringing this matter to our attention.
Please accept our sincere apology for the inconvenience caused at our Medirite store in Atlantis and for the late response to your posting.
Medirite Pharmacies are committed to serve its customers in a professional and friendly manner.
We have finalised our investigation into the matter and have decided to refund you the cost of the product bought at our store. We have also decided to stock both sizes to prevent this from happening again.
Please feel free to approach our Pharmacy Manager to finalise the refund
Again, please accept our apologies. We hope that you will experience good service at our pharmacy in the future.
Regards
Medirite Team
