Medirite refused to give my repeat presciption

<p>I gave my dr's prescription to medirite pharmacy .The person that helped me took my script and gave me my tablets. the dr made the script out for a repeat. On the 8th of June 2017, I sent my fiance to fetch my repeat. I even gave him my medical aid card and ID book. The person that helped him refused to give him my tablets as he claimed that the original scirpt must be provided. I explained that the person that helped me the first time never gave me the original script back. i phoned the pharmacy and the gentlemen insisted that he gave me the original script back. He actually got irritated with me and told me that I must go back to my dr and get a new script for my tablets. The tablets that I needed was for my High blood pressure, anxiety and depression. I asked to speak to the manager and the manager told me the same thing. They insisted that they gave the original script back to me (which they did not) and if I do not have it, then i should go back to my dr for another script. I informed them that my dr will charge again consultation fee for the script and that I am out of tablets and needed it urgently. They said that they cannot help me. I, however asked that they should just look to see if they can find the original script. They said that they will look and phone me back. Not even half an hour later a lady by the name of Fabi phoned me back to say that they have indeed found the original script and that I can come fetch my tablets.</p> <p>I went a day without my medication which resulted in my blood pressure gone sky high and I had to pay twice taxi fare to go get my tablets the following day.</p> <p>When I collected my tablets, not even an apology was offered to me. Nothing.</p> <p>I feel that they were very unproffessional and rude. They caused my blood pressure to go up and me getting anxious, which my dr tries to prevent.</p> <p>I sincerely hope you will look into this matter as great urgency. Pharmacist should be there to help.</p> <p> </p>