Medipost fails to answer critically important email

The steep increase in the cost of living has forced a downgrade in medical aid cover upon us. Medihelp gave notice that we were no longer eligible to use Pharmacy Direct and had to move our chronic medicine source to MediPost.

On January 17th I became aware that the admin for this move was my responsibility and not facilitated by Medihelp. I took steps via my broker to remedy this before month-end. We are both on anti-coagulants that should be taken without interuption.

On 24th January I sent an email to Medipost to ensure that all the documentation was in order. They simply never rep****.

It is now 29th January and despite repeated attempts we cannot get any reply or assurance from MediPost that the matter is being dealt with.

I can understand that they need 3 to 5 days for admin. I cannot umderstand that they are unable to keep me informed so that I can take the steps I need to keep the supply of these critical meds continuously.