Pathetic & *********

<p>I purchased 6 Laser Hair Removal Sessions through Groupon. I redeemed 2 sessions in October. I kept on trying to make appointments to redeem the rest of my session, but they were always fully booked and could not accomodate me. I tried my luck again in December, seeing as I would be on leave, only to find that they were closed for December (15 Dec - 9 Jan), with no warning to clients - they did not put it up on their website.</p> <p>I only found out after the fact as their phone just rang in this time period, no voicemail or prompt to inform clients that the business was closed. I decided to continue the endeavour to redeem the rest of my voucher and phoned them today - sadly I mentioned that I was a Groupon client. The person who answered the phone refused to assist me and referred me to the independant PR person - Athule.</p> <p>She was VERY rude. Athule explained to me how it is not her problem to assist me as she does not work for the company. (a common courtesy of apologising for my inconvenience on behalf of the company that she represents was not extended) When I asked her why they did not put on their website that they were closing over December, she said that it is not her job to run after me and inform me of the business operations. Further more, she claimed that she sent out communication to Groupon clients that we only have until the end of January to redeem our vouchers - this communication obvisouly never reached me.</p> <p> </p> <p>How can the company penalise me if they did not have availability AND they closed over December? My appointments should still be accepted. I followed all rules as set when purchasing the Groupon, however Medinova did not. They added their own "fine print" or Terms and Conditions (which I did not agree to) and did not even inform me of this. They are refusing to assist me. This is a blatant pathetic attempt to not honour a Business deal / transaction.</p> <p>I've left a message for the owner - Milena to call me back and I am very convinced that she will not contact me. Luckily - if she continues to run her business the way she is, she will naturally run it into the ground. I highly recommend all potential clients to run the other way!</p>