missmanagement of account

There is a lady at this company Medimatters, apparently she is a supervisor in the creditors department. Basic accounting is not known in that section. first of all the compay sends you a bill late. i went to see a physiologist in late 2018 and unknown to me the medical aid did not pay for everything, late 2019 ( around November) i get a bill saying of the outstanding amount and i questioned to ensure that it was valid i dont want to be scarmed. little did i know that accounting 101 is not their strong point because they do not send you updated statement like any creditor does. nobody wants to be paying into a bottomless pit. February i get a call from one of their junior and she later communicates with me and makes an agreement with me regarding a settlement amount. little did i know Jessica will override everthing choose not to even communicate with me about this and decides to hand over my account.

furthermore Jessica has the audesity to say she has communicated this with me, mind you i only found out about her existance this morning, before today i had never communicated with her. now after i have taught her how to do her job she wants to act like she know any customer care, while she is rude and does not listen but is quick to put the blame on someone else. i dont know how some companies function with such people. where are the ethics and accountability s****s.