BAD COMMUNICATION

I was appointed as curator for a patient. We had to pay 2 months rent in advance when we placed the patient in the care of Medifrail Centurion Pretoria. The client was one day in the Medifrail Centre when he passed away. He passed away a year ago and since that day we are trying to get a refund for the one month that we had paid in advance. The person in charge is Dirk with number ***. He doesn't answer his phone. How on earth will you be able to contact them if they do not answer their phone. I have tried everything to get a refund without success. They do not answer any call or email.