Absolutely no after sales service

After purchasing a pair of shoes for a 5 day hike, I found them too heavy when the arrived so I immediately emailed and advised that I wished to return them. 3 emails later, I still hadn’t received s response so I called and left multiple messages for Nikita who always happened to be ‘out to lunch’. My calls were not returned so after another 2 weeks I called again and was told that Nikita had been filling in for Jaco but that I should now speak to Jaco but he was not available. When U did get hold of him he apologized and said my emails and messages must have fallen through the cracks and that he would attend to the return right away but that it would take up to three weeks to assess the condition of the shoes I had returned. Brand new still in their box (3 weeks?). Anyway another 6 weeks has passed and still no refund and no explanation. Yesterday I emailed Jaco ago and today got a response from Nikita saying she would look into it? Buying online is supposed to be a streamlined experience. These shoes are available in stores at the same price so why would anyone bother to go to this amount of trouble to be essentially without the shoes and R1500 out of pocket months later?? My advice, steer clear of Medicus online.