Worst experience ever - Unprofessional, rude, arrogant, inefficient, untruthful

I recently went to collect a prescription. On arrival I asked if the prescription was ready and gave my name. As I run a business and time is of the essence I asked if the lady (apparently the one in charge) if she could have a quick look if it was there. What followed can I only say was the worst and most rude reaction to a simple request that I have ever experienced. The scripts are in a ***eon hole so a very simple exercise to reach over and check. The lady argued with me that she wanted all sorts of information ( that I do understand is required to follow their protocols) and refused point blank to simply confirm if the script was there. I asked multiple times and got the response ...am I trying to tell her how to do her job??? NO NOT AT ALL. SIMPLY ASKING IF IT WAS READY. This later escalated into a very acrimonious situation as when we called by phone for the script to be sent to our pharmacy it took ages just for this same lady to get a simple email address correct. When we asked her to repeat it she had a very bad attitude and we corrected the mail address more than 6 times with her. It was never sent - not her job actually. After a number of follow ups asking for proof of the script sent, eventually the Chemist called. The chemist reported back to us that they experienced terrible service and very rude attitude. Now the meds are chronic! My wife ran out of these due to the inefficiency and really arrogant, rude attitude of a front line person who should know how to deal with customers. My wife became very ill as a result of not being able to access these meds and one day whilst I was out on business she had to call an ambulance to take her to the hospital. She has now had a set back and we still do not have the meds. Apparently based on feedback, my wife gas been accused of *****ulently wanting to send the prescriptions to many pharmacies. How absurd as we were asking for the script to be sent to one pharmacy which we later discovered was never sent correctly due to this person getting the spelling of the email address wrong. So out of frustration we asked that it be sent to another pharmacy that had a easier address to spell. This never arrived there either. The main problem with this matter excluding the effect it had on my wife's health was that the person concerned refused to listen properly and was chatting to other people constantly resulting in us having to repeat ourselves all the time. Obviously this leads to frustration and expensive time wasting with unprofessional, untrained egotistical staff that should not even be employed in this position. It shows disrespect for MediCross patients and a general bad attitude. By the way I am 67 years old and deal with clients all day long. I have only 5 star reviews on my business page due to my friendly dispisition and professionalism.

Get your act together MediCross. I am considering legal advice due to the damage this incident has caused to my wife's health.