Worst

I went to the nursing station for a vitality check on Wednesday 14 October 2026 which was booked for 13h30. I received a booking for an appointment with Dr Achampong before I even finished my vitality check which was very unusual and unexplained to me. I got to the nursing station facility and there was another old indian lady who approached the nursing desk same time with me and I allowed here her to go first. To my disappointment, her consult was personal and a catch up session until, I looked at them then she said her goodbyes. The nurse was kind and we found out my cholesterol was high. We waited for the Dr who was finishing a consult with another patient and when he came, all he said was "I was told your cholesterol is high and I need to come check on you" He then left immediately after. At this point I was confused and a bit overwhelmed with everything and the nurses came back to tell me to go to reception to make a formal appointment which was frustrating because my medical aid had already advised that this was done. The time I waited and complained about the poor communication was horrid. I initially had the consult with Dr Achampong and he told me I was to get some blood taken to check whether the cholesterol needed medication or not. As a person who goes to gym and looks after her diet, this was stressful and I do not come from a background of health, so I was so confused and no-one explained anything about cholesterol etc to me I had to rely on google and chatgbt. Because I needed my vitality points, I called in on Friday mid-morning to check why I have not received any feedback yet. The doctor called me back around 14h30, and told me the admin lady would upload my vitality results by the end of the day and medical aid called me back as I had mentioned these were urgent on my side and still they had not. I called *** again 17 October 2026, in the morning only for them to tell me to call back and check on Monday because the admin lady was not there. Communication is beyond poor. I will not be visiting again