UNFAIR TREATMENT AT MEDI-CROSS CLINIC KRUGERSDORP

GOODDAY

THE KIND OF TREATMENT I RECEIVED AT MEDICROSS CLINIC IN KRUGERSDOORP ON MONDAY THE 21ST OF MAY 2018. LEFT WORK EARLY ON EARLY WHEN I RECEIVED A CALL TO SAY MY DAUGHTER WAS NOT FEELING WELL . I THEN RUSHED HER TO MEDI-CROSS .

I HAD MEDICAL AID ...I WAS THEN ASKED FOR PROOF OF IDENTIFICATION WHICH I DID NOT HAVE AT THAT MOMENT BUT I MANAGED TO GET IT FROM WORK I ASKED THEM TO EMAIL IT TO THEM ........

I WAS GIVEN A WRONG EMAIL ADDRESS BY THE RECEPTIONIST I THEN WENT TO ASK IF IT WAS THE CORRECT ONE AS THE EMAIL CUDNT GO THROUGH .SHE THEN TOLD ME THAT IT WAS INCORRECT WHILST SHE WAS THE ONE WHO WROTE IT DOWN .

FINALLY IT CAME THROUGH ,AS I WAS STILL ON MY WORK UNIFORM SHE DIDNT BOTHER TO LET ME KNOW THAT THE EMAIL HAD WENT THROUGH . I HAD TO GO AND ASK HER IS SHES RECEIVED OR NOT .ONLY THEN SHE SAID ''OH JAH EMAIL FROM DIS-CHEM"...

I WAS THEN TOLD THAT THEY WUDNT BE ABLE TO ASSIST BECAUSE MY DAUGHTERS NAME WASNT ON THE MEDICAL AID AS A DEPENDANT I EVEN ASKED IF COULDNT THEY CALL DISCOVERY TO DO VARIFICATIONS . ISNT THEIR JOB TO DO THAT . OR WERE THEY JUST BEING ******.

I ENDED PAYING CASH FOR MY DAUGHTER TO BE ATTEND .

THEIR RESPONSIBILITY IS TO MAKE SURE THE PATIENTS HEALTH IS A PRIORITY .NOT TO BE ARGUING AND MISTREATING PEOPLE.

I WILL TAKE THIS MATTER TO THE HEALTHCARE OMBUDSMAN.

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