There should be a NEGATIVE rating for this and the person should be held accountable!!

On 8 August a lady called Elmien called me in response to an online request for a dental appointment at Gezina Medicross Dental Dept . The appointment was scheduled for Moday 13 August. I called her back later tp tell her i could not make it on that day. I was told it is already booked. I sais yes, but i cant make it on that day as I have a full day meeting scheduled. I had to explain myself twice at which point told her to please cancel the meeting. her reply was EK SE MOS EK GAAN DIT UITHAAL. At which point i told her she was extremenly unprofessional and that i as as a customer find her tone very rude. I told her to delete my details as well as i would not be making use of the services there in future.

On Monday 13 August i received an sms at 14: 25 to remind me of my appointment at 12:45! two hours after the appointment was initally scheduled - the appointment that i cancelled 5 days before!! They tried calling me during the meeting and i could not answer so I send an sms in response the the sms received, I later tried calling the number four times but got no answer. Later that day I received a bill for R500 for not keeping the appointment.

The service I have received is SHOCKING. In my opinion Elmien was spiteful in not cancelling as requested after I told her she was rude to me!!

I have sent complaints to them but to date have not received a reply!