SHOCKING SERVICE FROM BENONI MEDICROSS

In Oct 2019 I went to Benoni Medicross to see Dr Goosen as I was not well. I am new to Jhb so went to a medical centre close to where I live. I was sent for a Covid test and it was positive. From here on in to get any assistance from the Doctor was more than frustrating and tough. Eventually I had to call my Doctor in Richards Bay to assist. The Government was calling me weekly which I found somewhat impressive. It seems that patient priority is not one of Medicross priorities. There was an issue with the Covid claim number and this was dealt with. I was then emailed and told that I owe them money, after consulting with my medical aid, Medicross had the wrong code and I was assured this was sorted out. We are now more than a year down the line and I receive a call from Vericredit (Anna) *** and told I have been handed over. I was shocked that a third party was calling me for money when Medicross knows where I work, where I live and what my number is. After calling Monique Gous (one person who took the time to help) from Medicross on the 11 Feb 2011, she sent me a statement confirming that I do not owe any money. Yet today, a week later, I get another call re money I owe Medicross. I find it poor customer service that no one has bothered to call, clear my name or apologise. Is this issue still pending. I have no cooking clue but what I do know is that I will never go back, and or refer Medicross to any one. The care and attention to what matters is not there