Sent from pillar to post while strugglign to breathe

Dear Dr Wellington

I am writing to you to lodge a formal complaint against Untahi and Juanita at your reception area. I have been a patient at your branch for over 2 decades and visited your branch 3 times over the last 3 weeks.

On Monday afternoon just after 14:00, I visited your practice. I was struggling to breathe and was later diagnosed with acute bronchitis. I asked Unathi if she could let me know when they first doctor was available, but instead of assisting and understanding I could not breathe, she told me the next appointment was at 4.30pm. She then sent me to the nurses station. When I got to the nurses station, the nurse referred me back to Unathi. I find Unathi's non-chalant attitude careless. She should not be working at the front desk with that kind of attitude especially when the situation is serious. My mom in law then went to ask Juanita is she could let us know when the first doctor was available, she was even more unprofessional and rude not even giving my mom in law a chance to speak. Unathi and Juanita, should not work at reception with such attitudes especially when some one cannot breathe. The people who come to the Medicross pay for private services, you are not doing us a favour, so act professionally and treat your clients with care, instead of sending sick people from pillar to post. A very big thank you to nurse Yusrah Jorhaardien, the only one who took note and addressed the situation appropriately. Thank you for treating me like a human being and not sending me from one end to another whhen I could hardly breathe. Needless to say I will not return to Medicross in Kenilworth. Appalling service at reception.