Risking Patients Lives

On April 8 I was contacted by Medicross Randburg for an outstanding account that was only brought to my attention then. After the call with Zwane, I was transferred to the Dentist where I booked a FOLLOW-UP appointment due to the pain I still experience post the dental procedure that was done on 13 March. I made a point to make the 1st available appointment of the day, 08h00 with Dr Suliman, wanting to ensure I spend as little time in a potential COVID HIGH RISK AREA, knowing that appointments at these rooms tend to run overtime (I've had x3 in the past 2 years, and the average waiting time has been 20 minutes beyond the agreed appointed time!).

Today I arrive only to be informed Dr is not in and I must wait until just before 09h00. This is unacceptable in so many ways. I have a family that I stand the chance to put at risk by spending unnecessary time at a medical centre where we know people come to seek medical assistance (even though we are screened when we enter - we know some people are asymptomatic!!

If indeed there was an issue regarding seeing me, someone should have taken the liberty to contact me BEFORE today. How does a medical centre put people's lives at risk like this baffles me.