Refused emergency medical treatment at Medicross Westering

On 19 March 2019 my toddler was denied emergency medical treatment at Medicross Westering. Whilst swallowing a peppermint, my 4 year old toddler sneezed and the sweet traveled-up her nasal cavity and got stuck in her nostril. At the time she could not breathe from the nostril and the peppermint flavour burnt quite severely. Since Medicross Westering was the closest centre to our home, I rushed her there first. When asking the receptionist if a doctor could please assist with an extraction, I was informed that there were only two doctors available and that each had four patients left to see. I was told that I could wait until a doctor finished with his four patients. The receptionist asked why I didn't rather take my toddler to the casualty ward at Greenacres. I informed her that the hospital was quite a distance away and asked if the doctor couldn't see us sooner, since I didn't know at the time what damage the obstruction could have caused. The receptionist insisted that I either had to wait until the doctors finished with their patients, or drove to the hospital. She then asked if I had been to the practice before. I informed her that I had been, but not recently. Instead of checking on their system, she informed me that she would have to open a file first and that I needed to fill-in paperwork whilst the doctors finished with their patients. All of this in a medical emergency???? I informed her to rather leave it and that I would be taking my child to Schuin Villa medical centre instead (which was a distance away). She looked grateful and said 'ok'. At Schuin Villa medical centre the receptionists acknowledged the emergency and ensured that a doctor attended to the extraction immediately. Thumbs up for Schuin Villa. As for Medicross Westering, though, they will not see us as patients again. Their level of unprofessionalism was shockingly distasteful in a potential medical emergency involving a 4 year old child. I'd like to also mention that we contacted their head-office to report this matter and asked for the right contact person to please return our call. They never did.