Refund of a cash paid appointment to take 3 months

<p>Good Day,</p> <p>This is my first time ever having to resort to any form of media to complain about a service carried out. I went to Medicross Kenilworth as an emergency option due to me not being able to get hold of my Doctor at the time and went in the hope to get help. I am firstly appalled at the fact that a Doctor prescribed me medication that I am not allowed to take even though I disclosed with him my situation. Having not been ok with the prescription I went to see my second doctor and was told I am NOT allowed those meds. The next morning I informed Medicross that I will return the Doctors note, Script and want my money back that I paid cash upfront for due to me no longer being on Medical Aid, as that what I experienced was clear evidence of mal-practice from a Doctor! This has not been my first experience at Medicross of Doctors giving out scripts to scheduled drugs that should not be given out so easily! Even though I was willing to give back all the forms they informed me that at first my refund would take maximum 3 weeks, at first I was not happy with this but accepted it regardless. Two weeks have passed and I was not informed on what was happening with regards to the refund which is why I emailed them again, only to be told that a refund can take up to 3 months, which is NOT ACCEPTABLE! This is money that does not belong to them, due to the form of me as a patient being appalled by a prescription that could have affected my life!</p> <p>I decided to take this to Hello Peter in the hope that I can be heard! As I am now desperate! This is *****ing from patients!</p>