Quick to send you your bill, but not providing scripts for medicine.

I would like to submit a complaint against Medicross Edenvale.

I was tested positive for covid yesterday and tried booking a telephonic appointment since 10AM. I had to phone 5 times after that and eventually someone phoned me at 17:00. I told the dr that i wasnt feeling well at all and needed medication, he said he will send me a script and a dr's note.

I am still waiting. The dr couldn't send me my note or script, but medicross could send me my bill? It's pathetic.

Today I am feeling much worse than yesterday as I had no medicine last night after clearly asking the dr to send me a script before the pharmacy closes. It's now almost 24hrs later and i still don't have anything.

I am going to submit this to BANKMED and ask them to reverse the payment they made to Medicross Edenvale because frankly I am not going to pay for this pathetic service that has just made me more sick.

Urge you to look into this.