Pop service

I am completely disgusted in the service I received from Bergbron Medicross, on Thursday the 20th September.

we had an outstanding balance which was never communicated with my mom or my dad about either via email or telephonically, even though an sms was claimed to be sent but it was never received it.

When the patient came in she had a bad cough and a temperature of 38.9°C, the receptionist who helped us told my mom that my sister wouldn't be seen until a payment agreement has been made. I found that very unhelpful, my sister had to be admitted due to your pity rule.

My issue is what if we had moved to another province or another area, an account of 5 months ago. Was I suppose to guess that medical aid didn't pay? Is there not someone at Medicross who gets paid for all that, to notify customers?

Before a doctor could see my sister a payment R1000 upfront, for your negligents. I am really disappointed in Medicross Bergbron and the way I was assisted. And would give you a zero rating