Poor Patient Service - Medicross Boksburg

My brother-in-law saw Dr Francisco on the morning of 12 August. Dr took blood and informed him that it is either nothing or she is phoning him today and will meet him at the hospital. By 14:00 nobody has phoned. My sister passed away 3.weeks ago and their only child is in a state of crying as she only has her dad left. I phoned the practice to enquire if they possibly have the results. I realize with POPIA that I cant have the results, but just requested that they please phone him. The lady that answered the phone, Gugu, had no interest in helping. She informed me that lab tests.ate outsourced and they will only be able to report on results on Monday. Please keep in mind the doctor told him that he might need to meet her at casualty. I explained the situation and that my niece is really stressed. Upon which I was told the doctor left before 11:00 and they have no way of contacting her as they dont have any contact numbers. I explained to her that these are patients and now they must stress the whole weekend and that she must realize the industry she is working in. On which she responded and said I am being rude and she is ending the call. I still requested to speak to the practice manager. This is unacceptable. I work in the Healtcare industry myself and know the lenghts that are required to go throught for patients. The lady answering the call had less compassion than a short term insurance call centre agent. AGAIN .... I am aware of POPIa, but just requested feedback to be given my brother in law. Upon requesting what will happen if something happens to him over the weekend, there was no empathy.