Please improve service.

I got an extraction done at Springs Medicross in beginning of July 2020. I was informed to make another appointment for impressions.What a struggle to secure an appontment. Finally got one for the 16 July 2020, but was later phoned that the Doctor that attended to me will not be available.i requested to rather be referred to another Doctor within Medicross Springs, i was told no, their doctors do not like that. So, i was stuck. had to go see another doctor in Benoni instead for problem that could have been attended in the same building at Medicross Springs.Later in August the 19th, had to return to Springs medicross, for impressions to replace or add on to gaps of dentures. quotation was to be sent by medicross to me, to further refer to medical aid.Two weeks went pass without hearing from Medicross, had to phone and follow up for the quotation. All one asks, is some kind of improvement in their processes and timeous reaction to customer requests. I have dealt with a few doctors there before. one doctor even surprised me, extraction was done at 8am, he then took impressions immediately and by 3pm i was collecting the corrected dentures, unfortunately i was told, that, he has since left working there. This means Medicross is capable of doing these things. So why is process taking so long now. I have finally received my dentures, but what a mission.