Pathetic service

On 21 May 2019, a request was forwarded to Dr NJ Grobbelaar at the Vereeniging Medical Centre. A request was that AIG Insurance need a a report that only state from when till when I was seeing the Dr and in the last year (February 2018 to February 2019) in this case I only saw a Dr once, and they need to state what was the reason that I saw the Dr for. I reported this incident a week back on Hellopeter, and now a week later, I still didn't get the feedback what the Insurance Company needed. When I ask someone to phone them (As I am currently in NZ), just to confirm when they will be able to give the report, then they just say that they did received the request, but the Dr didn't have a chance to get the report ready, and at this stage the Dr is on leave. This is really pathetic, everything is on file, why can't any Dr just take the file and give the info they need. It is not as if it is a medical claim or something like that, this is only a travel claim for a Dr visit and chronic medication. They don't even bother to reply an a email!!