Pathethic Service by Medicross Silverton and Medicred

On 14 January 2022 I received a statement from Medicross Silverton indicating that I was owing R159, 00 for services that were offered to me by Dr BI Samwa on 02 August 2021. The claim fee from Medicross was a total of R493. MedShield (my former medical aid) paid R334, 00 of the R493, 00 claimed. On the 24 January 2022 after receiving the statement, the same sender sent an sms to my phone saying that my account was handed over to Vericred and I should contact them on ***. This was exactly 10 days after I received the 1st invoice for this account SLM***. So on the 26 January 2022 at 10:47 am I went to Medicross Silverton and settled the bill at their reception. Yesterday on 15 February 2022 I received a call from *** and the lady that I spoke to indicated that they still have not received any payment from me regarding this collection when they have never communicated anything to me before this and worst of all, Medicross Silverton is their client and they should have received that update from Medicross in Silverton after the account was settled. It seems that the accounts department at Medicross Silverton is disfunctional since they could not send information to me early in 2021 after a short payment was made by MedShield and after issuing the 1st invoice to me on 14 January 2022 they went on to hand over the account ignoring all the requirements of giving the client a 14 days notice 3 times before taking the handover step. The guys from the collections department MediCred also failed to have sufficient processes of verification to see if whether the clients being handed over have indeed being informed are have been given time to settle their balances. Medicross Silverton has a pathetic finance department and the same with MediCred.