Missing File

<p>I am putting in a complaint about the bad admin system Medicross Three Rivers have in place. Me and my wife were there two weeks back to get my wifes examination completed by our dr. When we were there the staff couldnt get my file, but proceeded to get the forms complete so that we can forwarded it to Discovery. When we were finished, we were told that the sisters will forward the documents to Discovery. Last week we were notified by Discovery that Medicross didnt forwarded them the required documents. When we query it with Medicross, they refused to send it to Discovery until Discovery made the payment. When all was done after 3 to 4 days, I adked Medicross to forward the documents to me so that I can keep track of it. After I have receivedcthe documents and forwarded it to Discovery, I were informed by Discovery that the forms were incomplete. When I have realised this, I contacted Medicross to request the missing documents to be forwarded to me. The sister denies she has the documents nor my file and has passed the bucket to the ladies infront. They also dont find my file nor the documents. And this was last Friday. I was at medicross on Saturday and were refered to come back on Monday. Monday I called and no one can assist me. Not Ronel nor Sister Ria or John at finance cant asssist me. I called in again today but Medicross xont kmow what to do. When I phoned again to lodge a complaint, the african lady couldnt even transfer me and told me I must call back after 10 min to complain. How stupid is this and told them they must call me. But no one did. So this letter to Hello Peter is to put in my frustrations as this has been tagged for almost two weeks. I cant join Discovery because my file with my wifes documents are missing. No one has suggested otherwise as how Medicross will solve this. </p>