MEDICROSS VEREENIGING - NO CUSTOMER SERVICE !!!

A request went to Dr NJ Grobbelaar on 21 May 2019 to give a sort report to AIG Insurance where he only need to stipulate how many times I did see a Dr the last year (In this case it was only once that I saw a Dr where he only gave me a 3 months prescription as I was visiting New Zealand) to finalise a claim at AIG Insurance. I am in New Zealand at the moment, so I ask my wife to follow up. She is phoning the Dr 's rooms daily, sometimes even twice a day, with no response from Dr Grobbelaar at all. I need this report to be submitted to AIG Insurance ASAP, as I only have a short period after I registered the claim to submit documentation. The Insurance company only waiting for the report from the Dr to finalise my claim.