Medicross Kempton Support Staff Doreen!! Absolutely Useless, Drops the call when the problem cant be addressed!!

It is really sad to say that some individuals at Medicross Kempton like the support staff lady Doreen at reception is absolutely useless in my opinion when it comes to sorting out wrongful billing, the worst hard ass attitude and nothing is her fault!! Everyone else did it but she was working with it!!, Strange? I have requested at every visit that I will pay for the procedure myself in simple English, Even after I have paid, someone there that clearly does not exist anymore pushed the claims through to medical aid as well, it is such a headache to try and get that money reversed from Medicross, even after numerous attempts so many phone calls we are still waiting for a proper settlement amount so that I can pay as requested!!! Come on guys its not that hard, Every call ends with excuses, Its really sad that they have managed to push the buttons in such a bad way I want to go mal! I have lost my good temper with her, Useless!! needles to say a bad customer experience for me, the Dentist DR L ZAAYMAN is fantastic very professional, Thank you, However now we sit with a mess that was created by the lady Doreen!! I am lost for words, You have a specific project assignment and you cant even get that right!!