Medicross Bloemfontein - Dr Diaan Bezuidenhout

I took my children for a consultation to Dr Diaan Bezuidenhout to straiten their teeth. He did some initial scans, just to tell us that they needed braces. This at a cost of +- R 2300., which was paid immediately.

We made a follow-up appointment for the 14th of June 2018 in order to do the dental records and provide us with a quote for the full treatment. The cost of the records was another R 3500, which was paid the day after I received the statement.

At the consultation where the records were supposed to be taken and made, my wife informed Dr Bezuidenhout that we were planning on moving to Cape Town within a couple of weeks. He assured her that he would provide the records and quote within a week and that he could start the treatment before we moved. He also told us that we would be able to continue the treatment with a dentist in Cape Town.

Around the 6th of July I contacted Dr Bezuidenhout to ask about the records, quote and treatment plan that we never received. I told his assistant Popi about our urgency to commence treatment. On the 11th of July Popi informed me that she spoke to Dr Bezuidenhout and that he would finalize the records as soon as possible.

After never hearing from Dr Bezuidenhout or Medicross again, I contacted the Medicross offices where I spoke to Henriette. I told her about my unhappiness and demanded a full refund of my money. She promised to take it up with the Dr.

More than a week later she came back to me and told me that Dr Bezuidenhout still needs to do the records and that he could send it to someone directly in Cape Town. I told her that I wanted my money back and was actually shocked with the service (or lack of) I received. She just said that he will not refund my money and I haven't heard from them since.

How sad is it that if you don't pay your account they list you with the credit bureaus and chase you down for the money, but when the roles are reversed you have no recourse.