Hellopeter
Share Your Experience
LE
Linda E

1 reviews | Active since Jan 2018

09 Jan 2018, 10:51

Medicross Bergbron Dental and Vericredit ****s

On the 19-09- 2017 i receive a message "your MEDICROSS THE BERG account was handed over for collection, Contact VERICRED on ********** 042 to make arrangements. Ref: ********** ********** from a number + ********** ********** 55" i call medicross, no outstanding amount mam call the numbe they supp**** no answer. so i ignore it, on the 16-10-2017 i recieve another sms "YOU FAILED TO PAY YOUR MEDICROS THE BERG ACCOUNT, TO AVOID POSSIBLE LEGAL ACTION PLEASE PAY WITHIN 72HRS. REF: ********** ********** TEL ********** 042. Again i call Medicross no outstanding payments mam, all my doctors are also at medicross so we are there at least once every 3 months, on the 13th of December the exact same message no change at 12:03 but at 11:57 banking details of Absa Vericred medicross trust. mmmhhh. on the 4th of January 2018 i get a call from a Gentleman at 10:33 regarding my 'Bergbron account" again i ask him, send me the account, i do not have it!! what do i get not the Bergbron outstanding account but a Vericredit account, again with no details on what is outstanding or even what it is for. so this morning i call Bergbron again, and they finally transfer me to the Dental department as i have a customer number revieved of the Vericredit account! where i finally get to speak to Nicole who adviced me that it is a 2015 account for my husband, that is still outstanding, no we did not contact you nor send you a bill, we SMS you!!! Now please advice how ethical is this? also the bill now states "17/08/2017 Bad debt written off" its taken them more than 2 years to send me a bill which i would have paid with a smile on my face?

0
Replies (1)
LE
Linda E's update09 Jan 2018, 10:58
Reviewer Update
On the 19-09- 2017 i receive a message "your MEDICROSS THE BERG account was handed over for collection, Contact VERICRED on ********** 042 to make arrangements. Ref: ********** ********** from a number + ********** ********** 55" i call medicross, no outstanding amount mam call the numbe they supp**** no answer. so i ignore it, on the 16-10-2017 i recieve another sms "YOU FAILED TO PAY YOUR MEDICROS THE BERG ACCOUNT, TO AVOID POSSIBLE LEGAL ACTION PLEASE PAY WITHIN 72HRS. REF: ********** ********** TEL ********** 042. Again i call Medicross no outstanding payments mam, all my doctors are also at medicross so we are there at least once every 3 months, on the 13th of December the exact same message no change at 12:03 but at 11:57 banking details of Absa Vericred medicross trust. mmmhhh. on the 4th of January 2018 i get a call from a Gentleman at 10:33 regarding my 'Bergbron account" again i ask him, send me the account, i do not have it!! what do i get not the Bergbron outstanding account but a Vericredit account, again with no details on what is outstanding or even what it is for. so this morning i call Bergbron again, and they finally transfer me to the Dental department as i have a customer number revieved of the Vericredit account! where i finally get to speak to Nicole who adviced me that it is a 2015 account for my husband, that is still outstanding, no we did not contact you nor send you a bill, we SMS you!!! Now please advice how ethical is this? also the bill now states "17/08/2017 Bad debt written off" its taken them more than 2 years to send me a bill which i would have paid with a smile on my face?