DR Johan Le Roux - NO CARE ATTITUDE

I wish to bring the following to your attention before i take it to the next step.

According to websites Clinic hours of Medicross Meldene in Melville for a Sunday/PH is 08:00 to 13:00.

On Sunday 15 October 2017 i was the first patient to arrive at the clinic at 07:55 i walked in they opened by file (which is very big as we supporting that medicross for over 10 years).

I asked who is the DR on duty today they said to me DR Johan Le Roux.

@ 08:15 i asked the reception is the DR here as i feel very bad and chest very tight i need to see a DR. The receptionist told me that he is still on his way and because he lives in the West Rand he normally only arrive between 08:45 to 09:00 on a Sunday when it's turn to be on duty.

When she said that i just said that is just not on at all as the clinc hours is from 08:00 and you expect to see the DR from that time...

The reception totally agreed with me but there hands is tied as there is no DR around yet. At 08:40 he came walking in as there is no rush in the world... so my blood was boiling already by that time.

He called my name and we sat at his desk, he did not even apologies at me for being late nothing and because I'm a very open speaking person i asked him why is he late when the Clinic open at 08:00 he tried to spin the same story he live's in the West Rand so it take's him longer to get to the Clinic i said to him that is not acceptable and he can at least leave earlier for clients. You could clearly see in his face that he don't really care and did not even respond, he still did not say at any time sorry about begin late.

So i did some investigation as that's what i do and iv found out that when it's his weekend sometimes he only gets in @ 10:00 and then clinic full of sick people.

This is a DR that don't care about the Medicross name or about the Meldene / Melville there are so many good DR's there and he is not 1 of them at all.

I did not wanted make a issue when i paid the afterhours fee but i did not wanted to paid it at all as i feel it's not warranted when you get treated like this.

Please note that i will give due time to look into this matter and hope to get feedback. If not then i will take it to the next step of complaining and then will lay a complaint about the the DR to the HPCSA and in the end it will bring the good name of Medicross - Netcare down.

I really hope you will look into this matter urgently and get it resolved.

I still need in writing a apology from DR Johan Le Roux about his non caring attitude towards clients.

Hope to hear from you soon.