DOCTORS DONT KNOW HOW TO CLAIM FROM MEDICAL AID

BEEN VISITING MEDICROSS SINCE THE 90S, A FEW MONTHS AGO I DID A VIRTUAL CONSULTATION AS COVERED BY MY MEDICAL AID(I WORKED FOR THE MEDICAL AID AT THE TIME) AND I WAS HANDED AN ACCOUNT BY MEDICROSS AND AFTER QUERYING, THE DOCTOR SAID HE WILL SORT IT OUT AS HE AGREED THAT ALL WAS IN ORDER. TO THIS DAY NOTHING HAS BEEN DONE AFTER NUMEROUS EMAILS BACK AND FORTH. I CANNOT PAY THE AMOUNT DUE TO THEIR ***********CY, THEY NEED TO LEARN HOW TO PUT FORWARD CLAIMS CORRECTLY.