Discovered 12/2014 outstanding account 09/2015

Me and my husband went for an annual check up on the 3rd of September 2015 to discover that we have an outstanding balance of R372.57 from a consultation for my 8 year old son from a visit on the 19th of December 2014. In the mean time Malcor medical aid's administration is no longer done by Total Medical Care and Discovery keeps on referring me back to Total Medical Care (who has a recorded message to contact ***- Discovery). Although our medical aid was not exhausted at the en of 2014 I was now forced to pay this invoice 9 months later from my own pocket. The Medical aid would well have been able to pay the claim if it was addressed earlier but Boksburg Medicross neclected to inform my husband when he was there on the 21st of January 2015 that there was a problem with the claim from the medical aid. We did not receive an invoice/ bill from Boksburg Medicross and was told by accounts that this was the post office's fault. When this was discussed with the accounts department Boksburg Medicross the lady told me that they had a number of account complains, but the lady that worked with it last year is no longer working at Boksburg Medicross.