disappointing service with serious consequences

Very disappoointed with the service from Randburg Medicross. I tried to make first a video and then a telephonic consultation for my mom who is in an old age home and cant come out for a physical appointment. Despite numerous calls and emails to confirm the appointment (which first wasnt confirmed and had to be rebooked ) and to explain the situation the doctor did not call at the appointment time. When I followed up i was told he was probably running late but he never called and no reason or apology was given to this day. The online booking system clearly doesnt fit everyone, but the staff are not .The online booking system clearly doesnt fit everyone, and gives one options that are not available, which wernt communicated despite telephonic follow up. The central reception fields all calls, wont put one through to speak to the doctor and cant help and seem unwilling to help. They would only take down my Mom's number as the patient and refused to take other details to pass on to the doctor. Shocking service given the potential consequences to a persons health and that we all have unique bodies and circumstances.