Baffled

Firstly, they take a very long time to answer the phone, in the region of 5-10 minutes. Even if you press one for doctors appointments, the phone just rings and rings. This baffles me as there are so many people working at the front desk. Luckily I work close to Medicross, so I can drive there quite easily. I pity those poor elderly people who cannot. Secondly, I noticed that they had charged me for a consultation when I requested a script from the doctor. When I finally got through to the accounts department, Iqrah said that she does not have access to the accounts (baffled again), and she will phone me back, which she did. She said she noticed the account discrepancy when she took my cell number down. I asked her how did this account discrepancy occur, and she told me they do not do the inputting. I wonder if I did not point out the discrepancy would the accounts department have picked it up. So please to all patients visiting Medicross Hayfields, please scrutinize your accounts.