Bad service at Dental Admin

<p>My plate broke and I went to see dr Gu . She advised that I should have a new plate made and she explained that the procedure means that she will give me a quotation which I then should submit to my medical aid for approval. On 28 November I received the quotation from Annelize Holthausen and forwarded it to my Medical aid ( GEMS). They responded on 3 December requesting additional information, which I then forwarded to Annelize Holthausen. On 07 December I phoned Annelize to find out if she has received the letter from my medical aid. She confirmed. On 12 December 2016 I followed up via e-mail to ask if there is any movement on the query from the medical aid. I was informed via e-mail from Annelize that she will discuss it with dr Gu as soon as she is finished with her patient. On 15/12/2016, I phoned again in order to follow up since I have not seen any correspondence between Medicross and my Medical aid. I was informed that they will call me back ( still waiting for the call). On 9 January 2016 I went to their offices and was told by a cleaner that they are closed for the day . on 10 January 2017 I wrote an e-mail again and this time requested them to please let me know if they are not going to assist me, since I then will have to seek for an alternative doctor. ( Since November 2016 I have difficulting in eating). My medical aid gave me the e-mail address of Isabel Cornelius which I have forwarded the e-mail to as well as well as ********** I received a response from a Nicole Neethling ( email address Nicole.Wood) whos said that my e-mail was sent to the incorrect people and that she forwarded it to the correct persons ( she also copied in Isabel and Annelize) . It is the 13 January 2017. I have not received any repsonse ( whether in wrinting or telephonically) from any person at Medicross Bergbron. </p>