Bad service and processes

<p>I've tried to contact Medicross Kenilworth around their service and was informed that I'm not a customer but a patient. I then informed their accounts Department I'm a customer because I pay for a medical service.</p> <p>I was then informed that I'm a ex customer. </p> <p> </p> <p>It is upsetting that my credit record is impacted because my medical aid did not pay and the processes at the medicross is so bad because their communication looks like spam. The amount is small but for a professional in finance where you credit record impacts your job prospects it is upsetting.</p> <p> </p> <p>Instead of getting an apology and the matter being addressed I get told an ex customer. The professional for a paid service is to be questioned.</p> <p> </p> <p> </p>