Bad bad service from Medicross Gezina

I tried to call Gezina Medicross from 07:40 this morning up until 08:40 when they EVENTUALLY decided to answer their phones. In the meantime my telephone bill is rising while I am waiting for them.<br> My granddaughters regularly see a doctor there and because they feel comfortable with the doctor, we travel the distance. <br> At about 8:15 I phoned their Head Office's call centre and was assured that someone will call me back as I wanted to speak to someone in Customer Care. I am still waiting!!!!!<br> When I eventually got hold of someone at Medicross, my granddaughter's doctor was fully booked and she now has to see a strange doctor who does not know her history.<br> I would also like to mention that the service at the reception counter is not up to standard. There are quite a few ladies who do reception duties. I have never been greeted with a smile and trust me, I go there often. One is on the phone, one is allegedly busy with the files, some are not there, another one walks around with a cup of coffee in the hand, and so on. In the meantime the patients are queuing to be assisted.<br> Medicross, we pay dearly for your services and time is money for us as well.<br> <br> <br> <br>