Africa has the time, Europe has the clocks!

Had an appointment with my 80 year old mother-in-law at the Medicross Rangeview clinic at 13h00. We arrived at 12h48. Staff did not seem to be busy as the one was on the phone (personal call), the other on a cell phone texting (personal matter). Took a couple of seconds to stop their personel bussiness before getting helped. Then the 'job tennis ' started, '. 'Please can we have your medical aid card' (staff member 1)...'please can we have your medical aid card' (staff member 2). (staff member 1), she is busy taking it out'. 'Are you going to print, or should I, no I will it is fine...both myself and mother-in-law confused who to talk to and who would handle the patient (my mother-in-law). Appointment for 13h00. 23 empty chairs, two patients (and lots and lots of staff walking around in and out for lunch ext)...1h05 minutes later we stepped to reception (note the staff member was busy having a private conversation on the phone) and said we are leaving as it does not make sense to wait for one hour for the doctor when having an appointment at 13h00 (note we seen the Dr. JP Nel at 12h55 walking to the toilet). The lady at reception said 'oh was it your wife that phoned, I told her it would take a mirracle for Dr. Nel to be in time'. Before her words were finished dr. Nel pops up, with a huge irritation in his voice 'you can come in now'. Mother-in-law was there to fill in the chronic medicine form and of course her script for bloodpressure pills. Dr. Nel told her 'it takes a while to fill in the form' (less than half a page by the way). She walked out (after measuring and weighing her) without a script but had the form filled in. The next patient, a grandma with a small child, that arrived while standing at the counter telling we were leaving, walked in immediately after us without even waiting for 10 minutes and was received with a friendly smile and words from the doctor (unless us being received grumpy, irritated and rude). This is total abuse of the medical aid Gems! Tomorrow morning we have to go to another doctor in the same road (new medical centre) to get again filled in forms and get the script for the bloodpressure tablets. Dr. Nel, you were so busy doing nothing and were so rude while your staff was entertaining themselves that you totally missed the purpose of your job! Medicross, just shut the Rangeview clinic down or reduce your staff as you and your patients are wasting their time at the facility!