Accounts

In July 2021, I made an appointment with DR. R. B Whitmore at Medicross Brackenfell for my 1-year-old son.

The appointment was scheduled for 5 pm. Doctor Whitmore then advised me to go for X-rays, but the X-rays were closed at the time. He then advised that I go first thing in the morning and then return to them for the results.

I went back the following morning and went into the consultation room, just to hear my child has pneumonia. He then took the stats machine and had a phone call that came through. I then struggled to try and do the stats on my son as he was on the phone. When he got off the phone he said not to bother.

I left Medicross Brackenfell.

A few days later, I received a statement that I owe them R1 183.25. Okay, weird. I then saw that I am being charged for 2 consultations where the one is a follow-up. Funny enough, WHY WILL I GET CHARGED A FOLLOW UP CONSULTATION IF NO ONE ATTENDED TO MY SON OR PHYSICALLY EXAMINED HIM AFTER I WENT TO X-RAYS. I JUST WENT TO HEAR THAT MY SON HAS PNEUMONIA.

Now, Medicross has handed me over to VeriCred Collections after I have been in communications via telephone and email stating that I will not make any sort of payment until my account is fixed. The responses I received from the, - I spoke to DR Whitmore regarding your complaint. Unfortunately, DR Whitmore says that you will stay liable for your account.

I do understand the account for the main consultation, I will pay that with pleasure. But the follow-up will not be paid at all due to the fact that nothing was done. I will only start paying once my account has been rectified.

I will never in my life make use of any MediCross as I have been struggling with them since I went there with my son.

This is why people cannot afford to live and keep heads above their toes, is because doctors tend to bankrupt you.