NJ
Nick J

1 reviews | Active since Feb 2021

08 Feb 2021, 14:30

Medicare Percelia- rude, unhelpful and unwlcoming.

This is a difficult one to write as the vast majority of the pharmacists are helpful, friendly and efficient. The lead pharmacist who goes by the name of Lorraine completely ruins the experience of going there. I have been a client for many years and the level of rudeness has made me transfer all my scripts and business elsewhere. There have been many incidents over the years. The way this Lorraine talks to her staff in front of the clients is embarassing and shameful. She is always rude to both her staff and most clients I have seen her interact with. She is entirely unhelpful, tries to make a clients experience at the store as difficult as possible. I spend a few thousand Rand every month at this pharmacy and the sole reason I am taking my business elsewhere is due to this lady. I have tried to engage with Medicare main group and they do not reply to emails and seem disinterested in dealing with clients issues. PS 2 current pharmacists there are friendly and helpful and should not lose out because of this review, namely Tina and Tarryn!

0
Replies (2)
Medicare Pharmacy
Medicare Pharmacy's reply08 Feb 2021, 14:33
Official
Hi Nick 
Very sorry to hear about your experience; can I ask that you reach out to me on the medicare website so that I can call you. 
NJ
Nick J's update08 Feb 2021, 14:36
Reviewer Update
I couldn't find a portal for that. I emailed help@medicare a few times last week.
Please send me a link