Horrid service behavior and service from Dr Louell Moonsamy from Medicare24 Boksburg

I am writing this review vindicated, as I noted that another patient just last year complained about Dr Louell Moonsamy, and it seems the behaviour has not changed. I visited Medicare24 Boksburg yesterday afternoon, I got to the practice at around 2:50 pm. I enquired if they had a female doctor on call, and it was indicated that one was available, so I proceeded to pay with the receipt timestamped for 15:03:53 pm. I proceeded to wait, got my vitals done and continued to wait for Dr Moonsamy. To my shock, at 15:45/15:50, I was told that the doctor had now decided to stop seeing patients, having already waited over an hour. When the gentleman at the front desk tried to explain to her that I had been waiting for a while, she dismissed him and indicated she was leaving, bare in mind her hours are 7am to 16:00pm. He further explained that I had paid by card and it takes 21 days to refund as I wanted to be refunded and move onto another practice, she simply responded with, "if shes paid by card the refund needs to be paid back to the card", thereafter she packed her bags and walked out of the practice. Not once did she acknowledge me or even apologise for the inconvenience, and left the gentleman at the front to sort out the inconvenience she had caused. This resulted in another colleague, Dr Andre Johnstone, having to withdraw money for me to be reimbursed so I can go on with my day and receive treatment elsewhere.

I have never seen or met a doctor who is so nonchalant and unbothered to give a patient decent care. The least she could've done was apologise and assist with the refund. But rather that wasn't top of mind to her, from how she behaved, it was quite clear that she lives in her own bubble and couldn't be bothered about the patients she treats or any resultantly inconveniences she perpetuates.

Really disappointed that the practice itself, knowing that she has a previous complaint hasn't dealth with the behaviour given that my complaint and that of the previous lady are merely months apart.